Nepean Towing provides emergency towing in Ottawa 24 hours a day, 7 days a week. When your vehicle breaks down and you cannot move it safely, call (613) 619-4545 and we dispatch immediately. No answering machine, no callback queue, no waiting until morning.
Emergency towing covers situations where the vehicle cannot be driven and staying at the breakdown location creates risk. That includes stalls on the 417 during rush hour, mechanical failures on the 416 south of the city, collisions that leave a vehicle blocking traffic, and breakdowns in unlit areas of Barrhaven or Riverside South late at night. If the situation is urgent, we treat it that way.
An emergency tow is any situation where the vehicle cannot be safely moved under its own power and delay creates additional risk to you, to other drivers, or to the vehicle itself. Common scenarios in Ottawa include:
If you are not sure whether your situation warrants an emergency call, call us anyway. We would rather assess the situation over the phone than have you wait in an unsafe location trying to figure out which service to request.
Stay in your vehicle with your seatbelt fastened if it is safe to do so. Turn on your hazard lights. If you must exit the vehicle, move to the far side of the guardrail away from traffic. Do not stand between your vehicle and oncoming traffic while waiting for the tow truck.
Our yard is on Riverside Drive, which gives us direct access to Hunt Club Road, the 416, and the eastern approach to the 417. From there we reach Barrhaven, South Keys, Riverside South, and the Glebe quickly. For calls further west toward Bells Corners, Bridlewood, and Bayshore, or east toward Vanier and Orleans, we factor the route into the estimated arrival time we give you on the call.
Ottawa's road network means emergency response times vary by location and time of day. A breakdown on the 417 near Moodie Drive during afternoon rush hour is a different situation than one on a quiet Fallowfield street at midnight. We give you an honest estimated arrival when you call. It reflects current conditions and truck availability, not a number chosen to sound reassuring.
We cover all 13 of our Ottawa service areas for emergency towing: Merivale, Barrhaven, Bayshore, Westboro, Fallowfield, Riverside, Bells Corners, Bridlewood, Ottawa Airport, South Keys, Vanier, Orleans, and Riverside South. If you are outside these areas, call us and we will assess whether we can reach you.
You do not need to know the exact mechanical cause of the breakdown. Our dispatcher will ask the right questions. The most important piece of information is your location. If you are on the 417 and cannot identify the exit, describe what you can see: an overpass, an interchange, a visible building. We will work with whatever you have.
We carry equipment for standard passenger vehicles, all-wheel-drive and four-wheel-drive trucks, and larger commercial vehicles. Luxury and performance vehicles that cannot be hook-towed without drivetrain damage go on our flatbed. Electric vehicles require specific handling to avoid battery system damage during transport. Tell us the vehicle type when you call and we confirm the right truck before dispatching.
Vehicles that have been in a collision and are significantly deformed may require additional assessment before towing to avoid worsening structural damage. Our operators evaluate the vehicle position and condition before attaching and will communicate any concerns before moving the vehicle. For major accident scenes, we coordinate our arrival with emergency services if they are still on site.
For a full breakdown of all towing services we offer in Ottawa, visit our Towing Service Ottawa page.
Arrival time depends on your location and current truck availability. We give you an honest estimated time on the call based on where you are and where our nearest available truck is. Side streets in Barrhaven and Riverside South are typically faster to reach from our Riverside Drive yard than areas further east during high-traffic periods.
Yes. We respond to emergency towing calls on both the 417 (Queensway) and the 416 south of the city. Highway breakdowns require specific approach procedures to keep both the driver and our operators safe. Stay in your vehicle with your seatbelt on and your hazard lights running until we arrive and direct you on how to proceed.
Yes. Collision-damaged vehicles that cannot be entered or rolled are handled with the equipment and technique appropriate for their condition. We assess the vehicle before attaching to avoid worsening any structural damage. If emergency services are still on scene, we coordinate with them before moving the vehicle.
Your safety comes first. Move to a safe position away from traffic and call us from there. Give us your last known location and describe what you can see around you. We dispatch to that location. If the vehicle is creating a hazard for other drivers, let us know and we will flag that for dispatch priority.
Yes. We cover Barrhaven, Bells Corners, Bridlewood, Fallowfield, and all west-end Ottawa neighbourhoods for emergency towing. Our Riverside Drive location puts us close to the south and southwest of the city, and we factor current road conditions into the estimated arrival time we give you on the call.
You or someone you authorise should be present to confirm the tow destination and sign off on the vehicle handover. If you cannot remain at the location safely, let our dispatcher know your situation when you call and we will work out the best approach for your circumstances.
Call now. We dispatch immediately, 24 hours a day, across all of Ottawa.
(613) 619-4545
See all Ottawa towing services: Towing Service Ottawa
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