Frequently Asked Questions

We tow and service most vehicle types. That includes sedans, SUVs, minivans, pickup trucks, and commercial vehicles. We also provide luxury vehicle towing for high-end cars that require flatbed transport, and heavy duty towing for larger vehicles and equipment. We also tow boats and recreational vehicles.

If you are not sure whether we can handle your vehicle, call us at (613) 619-4545 and describe what you have. We will tell you right away.

Towing costs in Ottawa vary based on distance, vehicle type, and the type of service required. A local tow within the city is priced differently than a long distance tow to another city or province.

We give you a clear price before any work starts. Call (613) 619-4545 and describe your situation. We will quote you a rate on the call so there are no surprises when the truck arrives.

Arrival time depends on your location and how busy we are at the time of your call. For most Ottawa neighbourhoods including Barrhaven, Westboro, South Keys, and Riverside, we aim to be on scene quickly after your call.

If you are stuck on the 417 or the 416, stay with your vehicle if it is safe to do so and keep your hazard lights on. Call us at (613) 619-4545 and we will dispatch immediately.

Regular towing lifts one end of the vehicle while the other set of wheels rolls on the road. Flatbed towing loads the entire vehicle onto the truck bed so all four wheels are off the ground.

Flatbed towing is the better choice for all-wheel-drive vehicles, low-clearance sports cars, and luxury vehicles. It is also preferred when a vehicle has significant damage or cannot roll safely. If you are unsure which type you need, we can advise you on the call.

If you break down on a highway like the 417 or the 416, turn on your hazard lights and move your vehicle as far to the right shoulder as safely possible. If you cannot move the vehicle, stay inside with your seatbelt on and call us right away.

On Ottawa side streets, if it is safe to exit the vehicle, stand behind a guardrail or on the sidewalk away from traffic. Keep your hazard lights on and stay on the phone with our dispatch team until help arrives.

We offer full roadside assistance alongside towing. That includes jump starts for dead batteries, on-site tire changes, car lockout service, and fuel delivery. In many cases we can get you back on the road without needing to tow the vehicle at all.

If the problem cannot be fixed at the side of the road, we will tow you to your destination. Either way, one call to (613) 619-4545 covers both options.

Yes. Our on-site tire repair service brings a technician to your location. If the tire can be patched, we patch it on the spot. If it is beyond repair or if you need a replacement, we can assist with that too through our tire service.

We also carry out flat tire repair and new tire installation for Ottawa drivers who want to handle the problem in one call rather than booking a separate appointment.

A jump start works when the battery is discharged but still holds a charge when refilled. If your battery fails to hold a charge after a jump start, or if it has failed more than once in a short period, it likely needs replacement.

We offer jump start service across Ottawa. If the jump does not resolve the problem, our team can assess whether you need a car battery installation or a mobile battery replacement delivered directly to your location.

When you call for junk car removal, we arrange pickup of your vehicle at a time that works for you. We handle the towing and take the vehicle to our yard for auto salvage.

Some vehicles yield recoverable parts that go into our used auto parts inventory. Have your ownership document ready when you call. We will walk you through the rest of the process from there.

Our vehicle storage facility at 2197 Riverside Dr. accepts cars, trucks, and RVs for short and long-term storage. Many Ottawa residents use seasonal storage to protect their vehicles through winter rather than leaving them exposed to road salt and ice.

We offer car storage, vehicle storage, and RV storage. Call us to discuss availability, rates, and access arrangements for your specific situation.

Yes. Accident recovery is one of our core services. After a collision, the vehicle may not roll, steer, or be safe to tow with a standard hook. We assess the situation and use the right equipment to move the vehicle without causing additional damage.

If you are involved in an accident on the 417, Highway 416, or anywhere in Ottawa, call us at (613) 619-4545 after contacting emergency services if needed. We will coordinate directly with you on the next steps.

Yes. We cover Barrhaven, Orleans, Vanier, South Keys, Riverside South, and all areas in between. Our 13 service areas span from the west end of Ottawa through to the eastern communities along the 174.

If you are in an area not listed on our service areas page, call us. Depending on distance and timing we may still be able to help, or we can connect you with the right resource.